FAQ

FAQ

General

  • Covid Precautions

    When attending the class you will have your own equipment for use. You may bring and wear a mask for class.If you have a fever or signs of illness or have been in contact with someone who may have been we ask that you not attend class. Let us know and we will reschedule you at no extra cost. Our goal is to keep our customers safe and still provide excellent service. If you have any questions please give us a call.

  • When will MY CPR/BLS card be available?

    The card will be available immediately via email after the skills evaluation. You can download your card sent directly from the American Heart Association.

  • Who Teaches the CPR/BLS Class?

    Your class will be taught by one of our professional nurses or Licensed vocational nurse. All of the instructors have performed CPR in real life and will be able to teach you from their first hand experience.

  • Can an instructor come to my office or home to teach a BLS/ACLS/PALS class?

    Absolutely, call our office at 747-225-6776 for more information!
    All of our courses are based off the American Heart Association Guidelines. We have never had a single problem with this certification. It is 100% guaranteed. All of our certifications are valid for 2 years.

  • How do I pay for the class?

    You can register online 24 hours a day by choosing a class listed on our home page. If you’d like to pay by cash or money order, you can come into our main office (9253 Hermosa Ave Rancho Cucamonga, Ca 91730) to register 30 min before the class.

  • What should I wear?

    The class involves hands-on practice so it is best if you wear a scrub top and bottom that you can move around in. If you have long hair it’s best to wear it back.

  • Cancellation Policy

    REGISTRATION AND CANCELLATION POLICY: By registering for the class, you acknowledge, understand and agree to the following: ALL FEES paid for the class, service or product along with any deposits ARE NON-REFUNDABLE. BE ADVISED BEFORE REGISTERING AND SUBMITTING PAYMENT, THERE IS 100% NO CIRCUMSTANCE WHERE A REFUND WILL BE ISSUED (including student cancellations, company cancellations, "Acts of God", natural disasters, state of emergency, terrorism, global or national pandemic, "change of heart", student discovery of no need or no want to take a class, obtain a service or product, etc. The deposit and/or fee holds your seat for the class. You also acknowledge that you have read and understand the Class Description for the class for which you have registered and that you have registered for the appropriate class. You may contact McKallen Medical Training at any time with questions about a class before registering, but once you pay for the class, all fees are non-refundable. You agree to read the Confirmation and Reminder Emails emailed to the email address you provided in their entirety, and are responsible for the information included in those emails. You agree to have McKallen Medical training debit your bank account for the class amount via 3rd party systems, and you authorize the transaction by entering in your contact and banking information at the time of registration. You are responsible for providing and/or updating your correct contact information during and after class registration as needed (email address, mailing address, phone number) so that you may receive correspondence in a timely manner. Any remaining balances are due at the start of class and must be paid in cash. IF YOU ARE MORE THAN 5 MINUTES LATE TO THE CLASSROOM SESSION YOU WILL NEED TO RESCHEDULE. YOU WILL NOT BE PERMITTED TO ENTER THE CLASS. NO REFUNDS WILL BE ISSUED. Note: In order for your fees paid or deposit to apply, you must reschedule your class within 30 days from your original class date. Rescheduling opportunities are based on class availability.

    McKallen Medical Training strives to provide a very professional and respectful learning environment for all students. We reserve the right to refuse service to anyone. If you are found to be disruptive to the staff, instructors or students at anytime before or during the class you will be asked to leave the class immediately and all fees paid and certifications will be forfeited. Please contact us with any questions you may have before registering for and attending the class. If needed, PLEASE CALL OR TEXT TO RESCHEDULE YOUR CLASS. PLEASE DO NOT RE-BOOK OR CREATE MULTIPLE BOOKINGS ONLINE. Thank you!

  • Downloadable Forms
  • Nurse Aide Registration Process

    Step 1 : Call 747-225-6776 to schedule an appointment with our admissions teams to help answer all your questions and to begin the registration process.

    Step 2 : Click & Complete the registration form and pay the class deposit of $150 to secure your spot.

    Step 3 : Complete the TB, Physical, and Livescan requirements before the first day of class. Please use the downloadable forms listed at the bottom of the FAQ page. Call 747-225-6776 for any questions oh r concerns.

    Step 4 : Pay a deposit of $150 to reserve your seat. Payment plans for the remaining balance are available weekly or biweekly. We accept Visa, Discover, American Express, & Money Order (make payable to McKallen Medical)

  • CNA

  • What if I miss a class?

    The class time missed will have to made up before receiving a certificate of completion.

  • Do you help with the CNA State test registration?

    Yes, we will assist you with test registration and provide helpful study materials to prepare you for the state exam.

  • Do you offer payment plans
    • Yes payment plans are offered for Biweekly payments options
    • Tuition payments can be divided into 4 easy payments will AfterPay, students will receive an enrollment link for the tuition payment plan after the course registration form has been submitted.
    • WOIA tuition assistance is also available for students, please visit your local center to schedule an appointment to discuss the state tuition assistance program; link: https://www.careeronestop.org/LocalHelp/AmericanJobCenters/find-american-job-centers.aspx

  • How many people are in a class?

    Small class sizes are preferred. 12 students are the maximum for each class session.

  • Is Covid vaccination required?

    We follow the recommended guideline from the CDC, California Department of Health and the policies of the facilities that we have clinical partnerships with. Vaccination is required. Students will be working in healthcare facilities with healthcare providers and immunocompromised patients.

  • Where are the clinical sites?

    Riverside, Loma Linda, Long Beach, and more to come!

  • What if I cant get my physical & TB completed by the first week?

    Due to covid delays, some students are experiencing delays with scheduling an appointment for physical and TB clearance. The physical & TB forms must be completed before starting clinical. Please inform the Program Director or your instructor VIA EMAIL if you experience any delay in scheduling your examination.

  • How Long is the CNA Training?

    The classes are 6 or 11 weeks long, Theory is taught during the first 3-5 weeks and the clinicals are completed at the skilled nursing facilities.

  • What days are classes held?
    • Theory Classes are held Monday through Thursday (Week 1-3) or Saturday & Sunday (Week 1-5)
    • The online classes are live classes taught via Zoom, you must be logged on to participate in the class
    • Clinicals are held Monday through Thursday (Weekday Clinicals: Week 4-6) or Saturday & Sunday (Weekend Clinicals: Week 2-6)

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